TERMS & CONDITIONS

RETURNS

We pride ourselves in creating high quality items and we hope that you will be pleased with your order.

Personalised items are non-returnable or refundable. If your order is damaged during shipping, we will replace the item only on proof of breakage, such as a photograph. Other incurred shipping costs for the replacement item will be the responsibility of you, the customer.

If we have made an error in printing your personalised gift we will replace the item free of charge. We will not however replace orders that are the sole error of the customer...please double check ALL personalised information before placing your order.

Images or artwork that are supplied out-of-focus, under exposed or over exposed etc will be printed as such. No refund or reprint will be offered where the instance of the supplied image or artwork is of poor quality.

COLOUR REPRESENTATION

At Design Your Own every effort is made to keep colour reproduction as close as possible to your image. Colour representation can be different between monitors and digital cameras. By accepting our terms and conditions you knowingly accept that colour discrepancies may occur however every attempt has been made to reproduce colours accurately

We use a method called Dye Sublimation. Dye Sublimation produces vibrant, near photo realistic transfers to your gifts. Please note: because the process is complex there can be fluctuations in the final colour outcome. We CANNOT guarantee to match the colours from your photographs exactly.

PRIVACY

All information collected by Design Your Own is used only by us to complete the order. We do not share this information with any third party except where necessary to complete the order eg. Australia Post.

All images sent to us via electronic form are kept for a period upto 3 months in case of a repeat order from you, the customer. After this time all images are then carefully deleted. If repeat orders are required after this time, the customer will need to supply another image to Design Your Own (DYO).

All photographs posted to us for use in our personalised products will be returned to you when your order is completed at your own cost.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless DESIGN YOUR OWN, RALLY RUN GIFTS, its officers, directors, owners, partners, employees, agents, licensors and suppliers against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these Terms and Conditions (including negligent or wrongful conduct) by you.

Design Your Own accepts NO responsibility or liability for copyright infringement. Design Your Own assumes that all images, either emailed or sent via the mail are free from copyright in accordance with relevant Australian and International Copyright Legislation or the relative permission has been gained from the respective source. Any legal action that arises from copyright infringement is the sole responsibility of the purchaser (customer) and in no way is Design Your Own responsible. You agree not to transmit images or artworks that are deemed to be obscene, illegal, defamatory or pornographic.

By emailing/posting your image to the Design Your Own you warrant that :1)It is your own original photo or image 2.)You have written permission from the copyright owner 3.)It does not infringe any law, either state or federal.

We reserve the right to ask you to sign an indemnity form if there is any doubt regarding copyright.