PERSONALISATION OF PRODUCTS

Please allow upto 3 weeks for the personalisation of some products.

See below for a list of the most frequently asked questions...please contact us if you need further questions answered, we are always glad to help!

Can I have my gift sent to another recipient?

Yes! If your purchase is for someone else, we can post the item directly to them - saving you the extra postage. Just contact us with the details and we will post the item ASAP.

How will my order be shipped?

Orders are shipped direct from our office in Mildura, Victoria, Australia. We use Australia Post for all of our shipments. Other means of shipping, such as couriers, can be arranged, however shipping costs will increase and there may be delays. Please contact us if you wish to use another option in shipping your items.

How much will it cost to ship my items?

Postage costs are determined by the weight and size of your order and will be calculated when you checkout. We use the postal costs set by Australia Post.

How do I know the item has been posted?

Once the order is ready to be sent we will send you an email notification so you know to expect it shortly.

How long will it take to recieve my order?

Shipping with Australia Post can take anywhere from 2 to 15 working days to reach most Australian destinations. Remote areas may take longer.

Do you ship overseas?

We can ship overseas, however please contact us before purchase so shipping costs can be calculated and emailed to you so you know exactly the price you are paying at checkout.

How do I supply a photograph?

All images should be sent to us as a JPG file. Files should be at least 150dpi to 300dpi and have a file size of at least 2.5mb. Photographs taken with a mobile phone are generally not suitable. If the image is not of a suitable quality we will contact you to supply a new photograph.
Please forward all images to our email address quoting your order reference number.

 

Email1: designyourown@live.com.au

Email2: dyo@hotkey.net.au